New support ticket system

Discussion in 'News & Announcements' started by Bestle, Dec 29, 2016.

By Bestle on Dec 29, 2016 at 8:29 AM
  1. Bestle

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    In order to better keep track of player issues or queries, we have now implemented a new support ticket system. We hope that this will ensure that all queries are responded to in a timely manner without getting lost in a staff member's conversation inbox.

    You can submit a support ticket here: http://www.vaelox.com/newticket/ or through the new tab at the top of every page.

    Tickets are only viewable by the submitter, myself, @swifteh , @Barney and @HEEVES . Anything discussed in a ticket is absolutely confidential just like a regular PM.

    Support tickets should be used for coupon redemptions, private suggestions, game breaking bug reports, issues with ranks or payments and all other general ingame issues.
     
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Discussion in 'News & Announcements' started by Bestle, Dec 29, 2016.

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