In order to better keep track of player issues or queries, we have now implemented a new support ticket system. We hope that this will ensure that all queries are responded to in a timely manner without getting lost in a staff member's conversation inbox.
You can submit a support ticket here: http://www.vaelox.com/newticket/ or through the new tab at the top of every page.
Tickets are only viewable by the submitter, myself, @swifteh , @Barney and @HEEVES . Anything discussed in a ticket is absolutely confidential just like a regular PM.
Support tickets should be used for coupon redemptions, private suggestions, game breaking bug reports, issues with ranks or payments and all other general ingame issues.